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FREQUENTLY ASKED QUESTIONS
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How many photos are included in the albums?80 photos are included in the official rates but you can add more for a small extra fee. The costs for more images are: - 4 Euros /image for the Large size wedding album - 2 Euros /image for the Medium size wedding album
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Can you do the photo selection?Of course, and there is no extra cost for this service. You simply send us the zipped file of your wedding photos in high resolution via an online file transfer facility like www.wetransfer.com and we select the best 80 images for you.
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What is your postage policy?Inernational postage is free of charge and as soon as your parcel is sent your way you will receive a tracking code.
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How do I place an order?Placing an order is very easy, especially when you have the photo selection. The first step is to decide upon which album or package you wish to purchase from our shop page. Then, you send us the zipped file with your photo selection via an online file transfer facility like www.wetransfer.com and in up to 48 hours you will receive the layout design that can be altered if needed. After the design has been finalised and approved by you, it takes up to 6 weeks for your parcel to arrive to your home address. The payment can be done via the website, via bank transfer or PayPal.
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Can I pay in a different currency ?Of course, please send us an email specifying the desired currency and we will forward you the corresponding bank details so you can make the online transfer.
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How long does it take to receive my order?The whole process from first contact until receiving your albums can take up to six weeks including postage time.
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Do you offer a quality guarantee?Of course, if for any reason you are not satisfied with the quality of the albums you can send them back in 30 days and we will return your money, no questions asked. You will cover the postage fees in this case.
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